ADULT CONTENT

This website contains images and content intended for an adult audience and is accessible only to individuals who have reached the age of majority. Advertisers must comply with our age and content standards in their ads. Tantralux has a zero-tolerance policy towards child pornography, pedophilia, and any minors attempting to advertise through our site. By accessing this website, you declare that you are of legal age and accept the Terms of Use, and you release Tantralux from any liability arising from the use of the site.
Home > Refund Policy

Refund Policy

Subject of the service. Tantralux sells advertising space and subscriptions for the publication of listings to third-party, independent advertisers. We do not sell, provide or in any way broker the services offered by advertisers. Payments made on this site relate exclusively to the publication of advertising content.

No refunds. All payments made to Tantralux are final and non-refundable. Once the listing, subscription, upgrade or promotional placement has been activated, no refund, credit or partial reimbursement will be granted, regardless of whether the service is used in full, in part or not at all. This includes, by way of example:

  • early cancellation or removal of the listing by the advertiser;
  • non-use or partial use of the subscription period;
  • dissatisfaction regarding the quantity, quality or nature of the contacts received;
  • suspension or closure of the account for breach of the Terms and Conditions.

Service intended for professionals. The service is offered exclusively to advertisers acting in the course of their professional or business activity. The right of withdrawal provided for consumers by Directive 2011/83/EU and by articles 52 et seq. of the Italian Consumer Code therefore does not apply.

Digital service with immediate performance. Access to the service begins immediately upon payment. By completing the purchase, the advertiser expressly requests the immediate commencement of the service and acknowledges that this policy applies from that moment.

Exceptions. By way of derogation from the foregoing, a refund is granted in the following cases:

  • duplicate charge or technical billing error;
  • payment made fraudulently by unauthorized third parties;
  • inability to provide the service for reasons attributable solely to Tantralux.

Requests must be sent to billing@tantralux.com within 14 days of the charge, indicating the date, amount and descriptor shown on the statement.

Before disputing a charge. We invite you to contact us at billing@tantralux.com before opening a chargeback with your bank. We reply within 48 hours and aim to resolve billing matters within 5 business days.

Applicable law. This policy is governed by Italian law. Competent court: Court of Verona.

Cerca in Tantralux